The Importance of Relationships
A message from Andy Bolwar – Partner/Co-Founder
Duley Bolwar Pederson was built on a foundation of strong relationships. The relationships that we have built over the last 50 years laid the foundation for the longevity of our client partnerships and the continued growth of our organization. We have found, the most important aspect of building enduring relationships is identifying what is important to you and your company. Authentic relationships cannot be faked, we really do care about your organization and the employees you serve; and most importantly, what you care about. Your company is your legacy and our involvement in that legacy is something we take seriously.
Early in my career, I was surprised that many potential clients I met with did not have brokers who engaged with them on a regular basis. Their broker would spend ample time wooing them and once they became a client, the relationship turned into a ‘once a year’ meeting. I felt strongly that it was our obligation to create a meaningful relationship with our clients, so they felt how much we truly valued them. I recall a time when my father gave me a prospect referral to a construction company with which he had business. It was in the middle of one of Arizona’s 110 degree summer days and the owner requested we have our meeting outdoors on the job site. He said he had not heard from his broker since signing the last renewal. I was shocked. How could this be a way to treat a client? I believe you have to care enough to be committed to a client, even if it means meeting them in the middle of a construction site.
When we created our service model, we wanted it to be built on Trust, Reliability, and Integrity. We knew if we introduced our service to our clients with those values, we would be creating a company of which we could be proud.
Being raised in the mid-west in a military family, my father was always teaching me lessons. One lesson that I have taken into business is the value of Integrity. When I was 10 years old, I had built a toolbox for my dad. A friend of his liked it and asked me to build him one as well. I spent the morning working on the toolbox and made some mistakes in the construction. I decided I was not going to finish it for him after spending all morning on the project. When my dad showed up at lunch to see if it was completed, I told him what had happened. He said you follow through with every commitment you make and taught me that Integrity is “the ability to follow through with a commitment long after the moment of motivation has passed.” If you ask any of my children, they will give you that exact definition today. He left me in the shop until 10 PM that day, when the commitment I had made was completed.
I was raised to believe your word is your bond and when we make a commitment, we follow through with it. The DBP Difference is the integrity that we bring to the table. We believe that if we make a mistake, we take accountability, and get it fixed no matter the obstacle.
Many view your success by your collecting of material items, I view success as the legacy you leave behind. DBP wants to be a part of the legacy you are creating.